Join leaders from Honest Burger, Paris Baguette, and Market Halls for an insightful panel on enhancing guest experience in the hospitality industry.

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Discover what customers truly want and how these brands are delivering exceptional service in 2025 through both their teams and innovative technology.

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Gain valuable insights on understanding and exceeding customer expectations.

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As Stephen Covey said, “Most people do not listen with the intent to understand; they listen with the intent to reply."

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Don’t miss this opportunity to learn how these leaders are strategically enhancing guest experiences and leveraging technology to create unforgettable moments.

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Book your spot now!

"People don't buy what you do, they buy why you do it.” – Simon Sinek.

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Join marketing legends from Leon, Nells Pizza, Market Place and more for an insightful panel on scaling your brand through innovative marketing strategies in 2025.

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Hosted by Susan Zwinkels we will also be launching the Kitch " State of Social " report and discussing some of the insight from the paper.

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Critical marketing insights for UK hospitality brands

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State of Social is the first industry-wide benchmarking report dedicated to social media metrics. Delivered by Kitch and KAM, the FREE report will capture critical insights for UK hospitality operators.

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What will the report capture?

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• Business size by number of sites
• Hospitality sub-sector
• Channel-specific metrics for Instagram, Facebook and TikTok; including engagement, reach and follows
• Age of audiences on each platform
• Website traffic from social
• Insights to brand resources for social strategy management
• Topline budget allocation for social media management

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Mollie’s launched in 2019 and has quickly attracted praise for its blend of retro American diner aesthetics and modern tech-driven hospitality.

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With locations in Bristol and Oxfordshire, Mollie’s plans to open its biggest site in Manchester’s former Granada TV studios this year, with ten more motels in the pipeline.

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Being an accessible brand is not just targeted at their customers, but also at their team.

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We bring together Darren, Trudi, Adam and Stephanie to discuss the challenges around scaling as they grow and how they are creating a truly unique place to work and visit.

Join leaders from Wahaca, Bills, The Chancery Rosewood, and Social Pantry for an inspiring panel on why some businesses grow and some don't, whats the magic dust?

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Discover the barriers they faced and how they overcame them to achieve remarkable growth.

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Gain valuable insights from industry leaders on turning challenges into opportunities.

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As Stephen Covey said, “Strength lies in differences, not in similarities."

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Don’t miss this chance to learn how these founders have strategically scaled their businesses, driven innovation, and expanded into new markets. Book your spot now!

Sharpening the Saw in Hospitality: Join Our Exclusive Panel with Steve Groucott

Discover why mastering the basics is the secret to hospitality excellence! Join us for an exclusive panel discussion featuring Steve Groucott, owner of Cornish Bakery, as we dive into Stephen Covey’s principle of “Sharpening the Saw” and learn how focusing on the fundamentals can lead to sustained success.

What You’ll Gain:

• Insights on Consistency: Learn from Steve’s approach to maintaining quality and consistency in every customer interaction.

• Practical Tips: Discover actionable strategies for refining your operations and setting a high standard of excellence.

• Inspiration to Elevate Your Business: Uncover why doing the basics right is more than just routine—it’s the foundation of a thriving business.

Don’t miss out on this inspiring conversation—register today and take the first step towards sharpening your saw!

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Had enough of doing the awkward hand shakes and running out the door of your latest event?

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Well fear not, at this years SERVICE we will have LIVE music straight after the show. Grab a drink and come and join us as we extend the event into the evening.

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We will announce the band very soon....watch this space!