Join leaders from Honest Burger, Paris Baguette, and Market Halls for an insightful panel on enhancing guest experience in the hospitality industry.

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Discover what customers truly want and how these brands are delivering exceptional service in 2025 through both their teams and innovative technology.

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Gain valuable insights on understanding and exceeding customer expectations.

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As Stephen Covey said, “Most people do not listen with the intent to understand; they listen with the intent to reply."

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Don’t miss this opportunity to learn how these leaders are strategically enhancing guest experiences and leveraging technology to create unforgettable moments.

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Book your spot now!

Join our marketing legends from Leon, Nandos and more for an insightful panel on scaling your brand through innovative marketing strategies in 2025.

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"People don't buy what you do, they buy why you do it.” – Simon Sinek
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‍Discover cutting-edge tactics to elevate your brand, engage customers, and drive growth.

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‍Personalised Marketing:
‍Leveraging data to create tailored customer experiences.

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‍Digital Innovation: Utilising the latest technologies to enhance brand presence.

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‍Diverse Branding: Building a brand that champions diversity and inclusion.

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‍Channel Expansion: Creating new growth opportunities through at-home services, delivery, and e-commerce.

Mollie’s launched in 2019 and has quickly attracted praise for its blend of retro American diner aesthetics and modern tech-driven hospitality.

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With locations in Bristol and Oxfordshire, Mollie’s plans to open its biggest site in Manchester’s former Granada TV studios this year, with ten more motels in the pipeline.

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Being an accessible brand is not just targeted at their customers, but also at their team.

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We bring together Darren, Trudi, Adam and Stephanie to discuss the challenges around scaling as they grow and how they are creating a truly unique place to work and visit.

Join leaders from Wahaca, Cornish Bakery, and Social Pantry for an inspiring panel on why some businesses grow and some don't, whats the magic dust?

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Discover the barriers they faced and how they overcame them to achieve remarkable growth.

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Gain valuable insights from industry leaders on turning challenges into opportunities.

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As Stephen Covey said, “Strength lies in differences, not in similarities."

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Don’t miss this chance to learn how these founders have strategically scaled their businesses, driven innovation, and expanded into new markets. Book your spot now!

Had enough of doing the awkward hand shakes and running out the door of your latest event?

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Well fear not, at this years SERVICE we will have LIVE music straight after the show. Grab a drink and come and join us as we extend the event into the evening.

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We will announce the band very soon....watch this space!