HGEM - Products that help enhance operations and customer experience

HGEM offers an award-winning hospitality platform that helps operators consistently deliver exceptional experiences. Our products and services increase visibility across customer touchpoints and help implement cycles of continuous improvement in both operations and customer experience.

Our primary aim is to help you grow sales. Our process begins by helping you redefine your standards and processes based on new consumer expectations and market opportunities by using our proprietary GEM framework, then reinforcing these through effective measurement and reporting. But we recognise that every business is unique, and the more we can understand your culture, the better we can reflect that in the design of your programme. We see it as a partnership, with your success the end goal.

All Gravy is a modern employee engagement platform designed specifically for the hospitality industry. It focuses on enhancing communication, onboarding, and training processes for restaurant staff, making it easier for managers to connect with their teams and streamline operations. Key features of All Gravy include:
1.⁠ ⁠*Chat & Newsfeed*: Mimicking popular social media apps, All Gravy provides a platform for employees to communicate instantly, find work information in one place, and keep their work and personal lives separate.
2.⁠ ⁠*Onboarding and Training Modules*: The platform offers tailored onboarding experiences to help new employees feel welcome and prepared from day one, with automated welcome messages and intuitive handbooks.
3.⁠ ⁠*Feedback Mechanisms*: All Gravy includes tools for gathering employee feedback through automated pulse surveys and eNPS surveys, allowing managers to address concerns and maintain satisfaction.
4.⁠ ⁠*To-Do Lists and Workflows*: The platform simplifies task management for both managers and employees, helping to keep track of tasks and ensuring nothing slips through the cracks.
5.⁠ ⁠*Integration Capabilities*: All Gravy is designed to integrate seamlessly with existing HR technology stacks, ensuring a unified approach to employee engagement and development without disrupting current systems.
By focusing on these areas, All Gravy aims to create a more dynamic, engaging, and successful work environment for hospitality employees.

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EPOS & Payments Platform

Be the best in your business

Lightspeed is the unified electronic point of sale and payments platform powering the world's best retail and hospitality businesses at ~168,000 locations.The one-stop platform you need to thrive. Everything you need to succeed in one intuitive cloud system.

Simplify complex operations

Streamline workflows and get more done in less time by leaving the boring stuff to us.

Scale and grow your business

Ignite your potential by expanding to new channels, adding new locations and learning from your data.

Provide exceptional customer experiences

Exceed customer expectations with every transaction and build a loyal community, online and offline.

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Increase. Entrust. Elevate.

Increase revenue and profit

Increase footfall for you and your staff. Ingredifind helps find a dish for every customer.

Brand loyalty

Earn trust with every dish. Ingredifind builds a loyal community.

Elevate customer experience

Provide a personal experience to customers. Make them feel present.

Know your customers

Insights that matter. Tailor your menu to their cravings with analytics.

Market with power

Amplify your reach. Ingredifind’s tools make your marketing smarter.

Beyond legal compliance

Stay ahead of changing legislation. Ingredifind goes beyond the 14 to handle every allergy.

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me&u is used by 6000+ bars, pubs, and restaurants to create memorable guest experiences and grow their brands.

Planday is a cloud-based workforce management platform designed to simplify employee scheduling, time tracking, and communication processes for businesses in various industries, including hospitality. It offers a range of features that help businesses efficiently manage their workforce and optimise operations.
Key features of Planday include employee scheduling, shift swapping and trading, time and attendance tracking, communication tools, task management, employee self-service, integration with other systems, analytics and reporting, and mobile accessibility. These features enable managers to create and manage schedules quickly, track employee attendance, facilitate communication, and streamline payroll processes, ultimately improving operational efficiency and employee engagement.

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Industry first collaborative planning platform for restaurants and suppliers

Higher Profits. Less Waste. Transform your F&B supply chain today!

Kurve specializes in self-service technology for the hospitality industry, providing customizable kiosks, POS systems, mobile ordering, and kitchen management solutions. Their technology enhances guest experiences, boosts revenue, improves loyalty, and streamlines operations, making it easier for hospitality businesses to meet customer demands efficiently. Kurve’s solutions integrate seamlessly with loyalty programs, payment channels, and delivery services, supporting a comprehensive digital transformation in hospitality service.

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Boosting Restaurant Profits with CRM

Manage customer interactions and data effectively to enhance relationships and drive business growth, all of your customer contacts in one source of truth.

Enhance customer relationships with NFS Hospitality’s engagement tools. Reach guests through preferred channels, use dynamic filters for targeted campaigns, and track real-time ROI. Streamline marketing efforts, understand customer preferences, and deliver personalised messages, improving engagement and driving revenue growth.

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In-Depth Customer Sentiment

Sentiment Search specialises in review insights, competitor benchmarking and feedback collection for hospitality.

We provide marketing, operations and guest experience teams with a range of sophisticated customer sentiment insights derived from review platforms, delivery platforms, social platforms and any other text-based feedback channel.

These industry-specialised metrics can be used to benchmark every aspect of a business in unmatched detail, pinpoint weaknesses, enable businesses to make very targeted changes and ultimately improve online ratings.

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Our purpose is to elevate the hospitality industry with modern technology and approaches to the digital side of the guest experience. Stampede has everything you need in one system to deliver world-class hospitality, before, during and after customers visit.

Stampede is the next-generation of hospitality technology. Whether you’re an ambitious new operator or an established multi-site brand, our constant innovations, rapid execution and focus on great customer experiences will drive you forward.

Hospitality Tech just got easier.

Introducing totti, your all-in-one virtual CTO, powered by cutting-edge technology!  totti has access to every piece of content Tech on Toast has ever produced—and continues learning as new content is created—so you can always stay ahead of the game. Here’s why totti is the secret ingredient your restaurant needs....

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Instant Expertise

With totti, you get real-time, expert tech advice tailored specifically to your needs, straight to your WhatsApp. Whether you need help with digital ordering, AI scheduling, or streamlining operations, totti delivers accurate, practical recommendations within seconds. You’ll no longer waste time searching through endless options or get overwhelmed by tech jargon—totti cuts through the noise, helping you make the best decisions faster.

A virtual CTO, without the salary.

Getting tech support is vital but paying someone a full time salary to do that role is a strategic and expensive decision. For the price of a trip on the London Tube you can access the experience of over 100 experts within the tech & hospitality industry.

Quick & easy onboarding

Getting started with totti is as easy as buttering toast . You don’t have to waste time with long set-ups or trial and error. Totti’s onboarding process is fast and seamless, so you can start receiving expert advice and making smarter decisions in minutes.

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We love what can happen around the restaurant table. And since 1998 we’ve been committed to empowering that experience. From helping restaurants of all sizes thrive, to enabling diners to find and book the perfect table for every occasion, our story is one of human connection—among diners and restaurants, and between restaurants and their communities.Now, we’re growing globally like never before, and continuing to lead the conversation in the tech and restaurant spaces with products that anticipate the ever-evolving needs of both restaurants and diners.With our passion for hospitality, we take pride in bringing together people and the restaurants they love in the moments that matter. Pull up a chair and join us.

What is Pepper Ordering?

We drive revenue and make your operation more efficient. From takeout orders for busy commuters to poolside ordering - Pepper has your digitization covered.

Customers ordering digitally spend 15% more on average. They are more likely to swap into premium products or fit in one more round of drinks - meaning you get a higher spend-per-head.

Create dynamic customer experiences by allowing customers to order ahead and skip the line, or order and pay from their table. In-app orders are seamlessly integrated to your loyalty program and marketing portal.

How our cloud payroll solution benefits your business

Saves Time & Money

Our fully managed payroll solution. reduces processing time and allows your team focus on core business activities and strategic planning.

Increases Employee Satisfaction

Online payslips help your employees take control of their pay, increases their engagement with payroll and improves their financial wellbeing.

Keeps your company compliant

HMRC-approved payroll software delivers accurate payroll on time, every time, reducing processing time with AI powered payroll.

Better decision making

With custom payroll reporting that provides relevant and meaningful information specifically tailored to your business’s needs.

Boosts productivity

Reduces your employees’ financial stress with tools and support that increases financial resilience, reduces absenteeism and improves mental health and wellness.

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Boost Your Team’s Efficiency with Zenzap this years Communications Partner!

Simplify your business communications with Zenzap—your all-in-one app for seamless teamwork. Instantly chat, assign tasks, and manage workflows effortlessly, all while keeping everything secure and organised by topic. With integrations to streamline your favourite tools, Zenzap ensures your workday is smooth and productive. Start for free today and experience professional communication reimagined.

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Tenzo is the powerful Restaurant PerformanceOps platform in the palm of your hands. Tenzo brings together data from all your technologies in real time, from POS to inventory management, from software to labour schedulers. Allowing restaurant operators, from Head Office to General Managers, to supercharge their restaurant's performance. Enabling better collaboration between team members, predicting sales, improving performance, hitting KPIs as well as accurately knowing what that means for labour and inventory. Remove the guesswork and never be understaffed or overstaffed again and say goodbye to food wastage. Empowering you to act and improve performance. All the time. Helping your restaurant thrive.